FAQs

How long will it take for my order to ship? When will I receive it?

Orders typically ship within 1-2 business days, though some may be dispatched the same day. In rare cases, shipping may take longer due to unexpected delays. On average, deliveries arrive within 4-7 business days. If a product requires additional processing time, this will be noted on the product page. At Grand Vitality Care, we prioritize fast and efficient shipping to ensure you receive your order as soon as possible.

Which payment methods do you accept?

We accept a variety of secure payment options, including:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay

What is your return policy?

We stand by our products and offer a 30-Day Money-Back Guarantee on all items. You can review our full Return Policy at the bottom of the page for more details.

What is your cancellation policy?

You can cancel your order for a full refund before it has been shipped. To request a cancellation, contact us immediately at support@grandvitalitycare.com. If your order has already shipped, it will fall under our 30-Day Return Policy.

What if my product arrives damaged?

We ask that you carefully inspect the packaging upon arrival. If you notice any damage, including damage to the box, please note it upon delivery. If you suspect damage but cannot open the package immediately, write "suspect damage" on the delivery receipt. If your item does arrive damaged, please take clear photos and email them to support@grandvitalitycare.com so we can arrange a replacement or issue compensation.

How do I place an order?

Placing an order is simple:

1. Click “Add to Cart” on your selected product.
2. Proceed to checkout and enter your shipping/billing details.
3. Complete your purchase.

Prefer to order by phone? Call us at 000-000-0000 for assistance. You’ll receive an immediate order confirmation, and we’ll begin processing your purchase right away.

How will I know when my order has shipped?

Once your order is placed, you’ll receive a confirmation email with your order details. When your order ships, we’ll send another email with your tracking number so you can follow its journey. If an item is unexpectedly out of stock, you’ll be notified within one business day.

Will I receive an order confirmation email?

Yes! A confirmation email will be sent to the email address you provide at checkout. We recommend saving or printing this for your records. Please ensure your email is entered correctly to avoid missing important updates.

Do you charge sales tax?

We are based in New York, and sales tax will only be applied to orders shipped within the state. This means you could save significantly compared to ordering from other retailers.

Can I modify my order after placing it?

Yes! If your order has not yet shipped, you can request changes by emailing us at support@grandvitalitycare.com. If there is a price difference, we’ll adjust your payment accordingly—either by issuing a refund or sending a custom invoice for any additional cost. For immediate assistance, you can also call us at 302-366-4235.