Shipping Policy
Thank you for choosing Grand Vitality Care. We are committed to delivering your orders efficiently and on time. Below are the details regarding our shipping processes and policies:
Shipping Cost:
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We offer free shipping within the USA.
Order Cut-Off Time:
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6:00 PM (Monday - Friday) Eastern Standard Time (GMT-05:00)
Order Processing Time:
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Orders are processed within 1-2 business days.
Order Transit Time:
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Orders typically arrive within 4-7 business days.
Shipping Methods:
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Most orders are shipped via third-party freight carriers using 18-wheeler trucks.
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For items requiring freight shipping, you will be contacted to arrange a curbside delivery appointment.
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It is essential to provide a valid phone number at checkout to facilitate this process.
Order Confirmation & Tracking:
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Upon placing your order, you will receive a confirmation email confirming receipt and payment approval.
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A shipment notification with a tracking number and tracking link will be sent within 1-2 business days after dispatch.
Can I Change My Address?
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If you need to update your shipping address, please contact us within 24 hours of placing your order.
Cancellations:
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If you change your mind, we accept cancellations before the order has been dispatched.
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If the order has already shipped, please refer to our Refund Policy for further assistance.
Damages & Issues:
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.
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We will provide return shipping for any damaged or incorrect orders and work promptly to resolve the issue.
Contact Us:
We value your trust and strive to ensure every aspect of your shipping experience meets our high standards. If you have any questions or need assistance, feel free to reach out to our customer service team:
Company Name: Grand Vitality Care
Phone: 302-366-4235
Email: support@grandvitalitycare.com
Address: 254 Chapman Rd, Ste 208 #21575, Newark, Delaware 19702 US