Refunds & Returns Policy

At Grand Vitality Care, we want you to shop with confidence, so we've made our return and refund process straightforward and hassle-free.

1. Return Time Frame:

• You can return items within 30 days of purchase.

• Unfortunately, we cannot accept returns after 30 days.

2. Shipping Costs:

• If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping costs.

• If you’re returning an item simply because you changed your mind, you will be responsible for the return shipping fees.

3. Defective or Broken Products:

• If your order is damaged or not functioning properly, notify us within 30 days.

• We’ll arrange for a return free of charge.

• After inspecting the returned item, we’ll either send a replacement or issue a full refund, including your original shipping costs.

4. Change of Mind Returns:

• If you decide the product is not for you, you have 30 days to return it.

• The item must be unused and in its original packaging.

• You will be responsible for return shipping costs.

• Once we receive the item, we’ll refund your purchase price, minus any applicable shipping fees.

5. Refund Process:

• Once your return is received and inspected, we’ll send you a confirmation email.

• Refunds will be issued to the original payment method within 7 business days.

• Some banks and credit card providers may take longer to process refunds.

• If you haven’t received your refund within 10 business days of our confirmation, please contact us at support@grandvitalitycare.com.

6. Restocking Fees:

• Some returns may be subject to a restocking fee, depending on the situation.

• If applicable, we will notify you before processing your return.

Need Help?

If you have any questions about returns or refunds, our Customer Support Team is happy to assist you. Contact us at support@grandvitalitycare.com.

Thank you for choosing Grand Vitality Care!